For banks and other types of financial institutions, such as credit unions, fostering a positive customer experience is critical to earning people’s trust and business. An effective first step is to communicate professionalism with a well-kept facility from the minute they set foot in your door.
A commercial cleaning company can help you maintain a consistent and professional appearance at your bank or financial institution, which can help to improve the customer experience. Here is how:
Make an excellent first impression.
The appearance of your bank or financial institution can make a meaningful impression on first-time visitors and long-time customers alike. This includes windows and glass surfaces free of smudges and fingerprints, clean floors, and a welcoming lobby or waiting area free of dust, clutter, and other debris. A commercial cleaning company can pay close attention to the many surfaces your customers may encounter when they enter your bank. You may consider asking about commercial floor cleaning and commercial-grade window washing as well.
Ensure a professional one-on-one experience.
From teller stations to private offices, there are many spaces where your customers may engage with your team members and financial experts. Just like your entryway and lobby, these spaces can leave an impression on your customers. A commercial cleaning company can tend to teller stations and offices on a regular basis to keep them free of dust, fingerprints, and smudges. Both your customers and your employees may notice and appreciate the difference.
Make it look effortless.
Many banks and financial institutions experience high levels of foot traffic throughout the day as they meet and serve customers. This can lead to buildup of dirt and debris throughout the day. A commercial cleaning company can help you stay on top of that buildup and maintain a professional appearance with day porter services. Day porters can discreetly clean surfaces, empty trash, and restock paper products throughout the day, and an after-hours team can conduct a thorough clean after close of business. The result is a professional, consistent clean that does not disrupt daily operations and helps improve the customer experience.
Consider asking about security protocols.
Security is an important concern for banks and financial institutions that should be considered when contracting with a commercial cleaning company or other service provider. Consider speaking with your commercial cleaning company about their approach to security and how you may work together to create a cleaning plan that upholds your security policies.
With so many important factors to consider, finding a commercial cleaning company that can accommodate your needs and deliver a professional clean is critical. Your local Vanguard Cleaning Systems® area franchise office may connect you with a Vanguard® independent janitorial franchise business with experience cleaning banks and financial institutions like yours. A Vanguard® independent janitorial franchise business can work with you to determine a customized cleaning plan that complements your hours of operation and your security protocols.
About the Vanguard Cleaning Systems® Brand
Founded in 1984, the Vanguard Cleaning Systems® organization is built upon over 2,500 independently owned and operated franchised commercial cleaning businesses, which are licensed and supported by an Area Franchise network of more than 50 independent regional offices throughout North America. Vanguard® franchised commercial cleaning businesses service over 15,000 businesses, healthcare companies, educational facilities, and non-profit organizations.
Read how a professional appearance at your bank or financial institution can help you to improve the customer experience.
If you own a commercial cleaning business in Canada and seek to grow it, franchising offers many benefits that can help you achieve your goal.